nb999 Terms and Conditions

1.1 Definition of Services

nb999 is an online gaming and sports betting platform that provides various entertainment services for players in Bangladesh, including slots, casino games, fishing games, and cricket betting. "Platform" refers to the nb999 website, mobile version, and all associated services.

1.2 Language and Interpretation

These Terms are drafted in Bengali and apply to players in Bangladesh. In the event of any dispute, the Bengali version shall be considered final and binding. In these Terms, "we", "our", or "nb999" refers to the platform authority, and "you" or "user" refers to the registered member.

1.3 Relationship with Other Policies

In addition to these Terms, the following policies also apply and shall be considered an integral part of these Terms:

• Privacy Policy
• Responsible Gaming Policy
• Bonus and Promotion Terms (where applicable)

2.1 Age Requirement

You must be at least 21 years of age to use the nb999 platform. Only those aged 21 or above are permitted to create an account and use the services on this platform.

2.2 Registration Process

To create a valid account, you must provide accurate and complete information. The following details are required at the time of registration:

• Full legal name (as per national identity card)
• Active mobile number
• Valid email address (optional)
• A strong password

2.3 One Account Rule

Each individual may operate only one account. If a person is found to have multiple accounts, all accounts will be closed and the associated funds may be forfeited.

3.1 Account Security

You are fully responsible for keeping your account login details (username and password) confidential. Do not share this information with anyone. If you suspect unauthorized access to your account, notify our support team immediately.

3.2 Identity Verification (KYC)

nb999 may request the following documents for identity verification at any time:

• Photo of national identity card (NID) or passport
• Proof of current address
• Proof of ownership of the payment method

nb999 reserves the right to suspend the withdrawal process until verification is completed.

3.3 Account Closure

You may request account closure at any time via 24/7 live chat. nb999 reserves the right to suspend or close an account without notice in the event of a breach of these Terms.

4.1 Accepted Payment Methods

nb999 supports the following payment methods:

• bKash — Minimum deposit ৳200
• Nagad — Minimum deposit ৳200
• Rocket — Minimum deposit ৳200
• Upay — Minimum deposit ৳200
• Bank Transfer — Minimum deposit ৳200

4.2 Deposit Rules

Deposited funds must come only from an account belonging to the registered user. Deposits from third-party accounts are prohibited. Deposited funds are generally credited to the account instantly.

4.3 Withdrawal Rules

The following conditions must be met to make a withdrawal:

• Minimum withdrawal amount is ৳500
• Identity verification (KYC) must be completed
• Withdrawals may be restricted until the wagering requirements of any active bonus are met
• Withdrawals can only be made using the same method used for the deposit

Standard processing time is 10–45 minutes. Additional time may be required during the verification process.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 15x (you must wager 15 times the bonus amount). Example: depositing ৳1,000 gives you a ৳2,000 bonus; you must wager a total of ৳30,000 before withdrawing.

5.2 General Bonus Terms

• Each bonus has a specific validity period; unused bonuses will be cancelled upon expiry
• Bonuses cannot be withdrawn directly; they become withdrawable only after wagering requirements are met
• While one bonus is active, another bonus cannot be activated (except during special promotions)
• Any attempt to violate betting rules through bonuses will result in cancellation of the bonus and winnings

5.3 VIP Cashback Program

The nb999 VIP program has four tiers, with weekly cashback provided at each tier:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.4% weekly cashback
• Gold: Up to 0.6% weekly cashback
• Platinum: Up to 0.8% weekly cashback

Advancement to a higher VIP tier depends on regular activity and active participation on the platform.

5.4 Right to Modify Promotions

nb999 reserves the right to change, suspend, or cancel any promotion, bonus, or offer without prior notice. The latest terms for all ongoing promotions will be published on our site.

6.1 Bet Validity

A bet is considered valid only after it has been successfully recorded. Bets that are not recorded due to a system error are not valid. nb999 reserves the right to investigate any suspicious bet or technical error and cancel the bet if necessary.

6.2 Special Sports Betting Rules

The following rules apply to all sports betting, including cricket and football:

• Funds must be deposited before the match begins; live betting during a match has its own terms
• If an event is cancelled or abandoned, the bet amount will be refunded
• nb999 reserves the right to void results in cases of match-fixing or abnormal outcomes

6.3 Casino Game Rules

All casino games (slots, fishing games, live casino, etc.) are operated by Random Number Generator (RNG) technology, which ensures fair play. nb999 reserves the right to cancel abnormal winnings caused by software errors.

7.1 Strictly Prohibited Activities

The following activities are strictly prohibited on the nb999 platform:

• Money laundering or any transaction involving illegal funds
• Creating multiple accounts to claim bonus benefits
• Using bots, scripts, or automated tools to play games
• Sharing or selling account credentials with others
• Exploiting technical vulnerabilities or bugs in the system for unfair advantage
• Registering an account with false information
• Harassing or acting inappropriately toward other users

7.2 Consequences of Violations

If any of the above prohibited activities are found, nb999 may take the following actions:

• Immediate suspension or permanent closure of the account
• Forfeiture of bonuses and associated winnings
• Notifying the relevant authorities if necessary
• Pursuing legal action to recover any damages

8.1 nb999's Commitment

nb999 believes that gaming is a form of entertainment — not a source of income. We place the highest importance on the wellbeing and mental health of every player. We provide various tools to ensure responsible gaming.

8.2 Self-Control Tools

Every registered member can use the following features:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Bet Limit: Set a maximum bet amount for a specific time period
• Take a Break: Temporarily close your account for a set period of time
• Permanent Exclusion: Permanently exclude yourself from the platform

To activate these features, contact our 24/7 live chat support.

9.1 Data Protection

nb999 uses SSL (Secure Socket Layer) encryption technology to protect your personal information. Your financial information and transaction details are stored completely securely and in encrypted form.

9.2 Use of Information

The information you provide will be used only for the following purposes:

• Account verification and management
• Payment processing
• Providing customer service
• Compliance with applicable laws
• Improving service quality

Your information is not sold or shared with third parties for commercial purposes. Read our Privacy Policy for more details.

10.1 Complaint Process

For any dispute or complaint, first contact us through our 24/7 live chat support. Our support team will work to resolve your issue as quickly as possible.

You can also contact us by email: [email protected]

10.2 Dispute Steps

The dispute resolution process is as follows:

1. Submit an initial complaint via live chat or email
2. Our team will provide an initial response within 48 hours
3. Additional information or documentation may be requested if needed
4. A final decision will be communicated after the investigation is complete

10.3 Final Decision

The decision made by nb999 authorities on any dispute will be considered final and binding. However, we always follow a fair and transparent process and carefully consider every complaint.

11.1 Limitation of Liability

nb999 is not liable for the following:

• Loss of a game or bet due to the user's internet connection being interrupted
• Account information being exposed due to the user's own negligence
• Damage resulting from third-party malware or cyber attacks
• Temporary service disruption due to unexpected technical issues

12.1 Right to Modify Terms

nb999 reserves the right to partially or fully modify these terms at any time. A notice will be provided on the site before any changes take effect. Continued use of the platform after the changes will be considered acceptance of the new terms.

12.2 Contact

If you have any questions or need clarification about these terms, please contact us:

• 24/7 Live Chat Support
• [email protected]